FREQUENTLY ASKED QUESTIONS
WHAT PLATFORM ARE YOUR THEMES MADE ON?
Self-hosted WordPress and will not work with WordPress.com unless you have the WordPress.com Business account.
Are Adalaine Design Themes compatible with the latest version of WordPress and Genesis Framework?
YES, I keep my themes relevant to the latest Genesis Framework and WordPress versions, ensuring that your themes will be fresh and ready.
THE THEMES ARE COMPATIBLE WITH NEW WORDPRESS EDITOR?
Yes. The themes are Gutenberg ready. You will be able to create fancy-rich posts and pages with just a few clicks.
Also, you will have special classes to use with the Gutenberg blocks to extend the design option.
Do you provide sample content ?
I sure do! If you need the demo content just send me an email and I will provide you with the .xml file.
Can I remove copyright footer ?
You are not required to provide any credit or links back to Adalaine Design, although I do appreciate it.
Can I upload my own header logo?
Yes. If you have a logo you can change the site title with your logo.
CAN I CHANGE MY COLORS?
Yes. All the themes have the option to change all your Colors to match your Brand.
WHAT ABOUT FONTS?
Themes do not have the option to change fonts, but if you have a signature font and want to replace the default font with your font, submit a ticket and I will change it for you. At no additional fee.
WHAT IF I NEED SUPPORT?
All the themes have a detailed setup guide on my support site. Where you can also submit questions and tickets if you run in some trouble.
I will always offer support and solve all the issues regarding my themes, so if you send me a ticket and don’t receive an answer within 24h, don’t panic, I will answer asap.
What does this support cover?
DO: I provide support for theme installation & setup to ensure that all themes features are working as advertised and as shown in the DEMO site.
DO NOT: I unfortunately cannot help you with:
- Theme customizations or modifications.
- General WordPress questions – I do not offer general support for the installation, administration or customization of the WordPress platform itself. The WordPress.org forums provide lots of WordPress specific advice and can help you with any WordPress related issues you might be facing. As well, never underestimate the power of a simple Google search.
- Third party plugins – I do not offer support related to third-party plugins – any issues should be raised with that particular plugin’s author. All third party plugins should be disabled before submitting a support ticket.
- Issues arising from user modifications to the theme’s code, styling or functionality.
- Hosting configuration – these issues must be raised with your specific hosting provider.
What are your support hours?
I respond to support requests from Monday to Friday and aim to respond to all questions within 24 hours. Please understand that more technical questions may take longer.
YOUR THEMES ARE GENESIS THEMES?
All of my themes are build on the powerful Genesis Framework. What does this mean? They are Genesis child themes and require the Genesis Framework in order to function. If you do not already own the Genesis Framework you have to purchase it. The Genesis Framework is a one time purchase, meaning you will always have access to updates without paying another fee. And is good with any Genesis child theme.
How does it work?
Buy the Genesis Framework, install the Genesis Framework on WordPress like a normal theme, then it will require a Genesis Child Theme. From time to time, there will be updates available but is a simple process to update the Genesis Framework, like any other plugin, just click update.
Why would I want to use the Genesis Framework?
Well because is really efficient, it will make your website faster because your theme will have a clean and organized code. Also, you will always be able to keep up with WordPress new updates.
Why the Genesis Framework is not included?
Is not mine to give away, and I think the one time fee paid for the framework is more than worth it. You pay the Genesis Framework once but behind the framework is a team of developers who study WordPress and work to improve your website.
What payment methods do you accept?
I accept payment via PayPal, where you can pay with a credit card, debit card, and Paypal balance.
Whats your refund policy?
Refunds and exchanges will not be issued for any Instant Downloads or Digital Listings under any circumstances. Please review the theme demos, requirements and get in touch if you have any doubts or questions prior to purchase.
Is a theme purchase a one-time fee ?
Yes, you only need to purchase a theme once for your site. Theme updates and support are always free, there are no additional fees.
CAN YOU INSTALL THE THEME FOR ME?
Yes. You can include the Install when you buy the theme.
If you don’t have the time to install the WordPress Theme yourself, or you are not sure where or how to start, I can help you out! I’ll build the demo design onto your WordPress account and make sure that everything is set up and work properly.
What does the install include?
My installation service includes everything you need to get your site set up just like the theme’s demo site.
- Upload and activation of the purchased WordPress theme, as well as the framework and/or child theme
- Installation and activation of all recommended plugins.
- Import of all demo content, including pages, entries, and photos.
- Configuration of the website to match the look and appearance of the theme’s respective demo site.
- Social media icons setup
- Upload logo and/or favicon.
- Setup navigation menu.
- Subscription box configured with MailChimp.
- Upload profile picture.
- Blog page setup.
How long does installation service take ?
The installation will be completed within 24-48 hours ( business days) once I´ve received all the info required.
Have questions before your purchase?
If you can’t find the answer to your question, don’t hesitate to ask me your question and I’ll get back to you within 24 hours (business days).